What is BuNet AI?
BuNet AI is the technology platform developed by BuNet Bilişim. It brings voice, text, enterprise knowledge, and a real-time AI Avatar into one flow for information and routing at service points. The shared orchestration layer is called AI-Core. This layer is an AI-powered service architecture designed to manage real-time user interaction in hotel, restaurant, education, and healthcare institutions.
Which problem does it address?
Service points hear the same questions many times a day: room information, the menu, directions, visiting hours, or a switchboard transfer. That repetition breaks the work of front desk, floor, and reception teams.
BuNet AI is designed to take on that repeating information and routing load. When a topic needs a decision, is unclear, or is sensitive, the conversation goes to the relevant team. The boundary is defined in AI-Core.
Technology approach
The platform is not a single chat box. Voice or text input, knowledge sources chosen by the organization, defined agent steps, and a real-time avatar when needed are handled in the same flow.
Shared orchestration sits on AI-Core. The voice channel connects through Voice AI, on-screen greeting through AI Avatar, and task steps through AI Agent.
AI products
The products are sector scenarios on the same platform. AI Hotel Assistant covers guest information, AI Garson covers menu and check steps, and AI Nurse covers patient and visitor communication.
AI Tezgahtar is for physical and digital greeting points. AI Santral is for voice routing. This layer is an AI-powered service architecture designed to manage real-time user interaction in hotel, restaurant, education, and healthcare institutions. Scope is set with the organization.
Service areas
The first service areas are hotels, restaurants, healthcare, and education. Hotels cover the front desk, restaurants cover pre-order information, healthcare covers appointments and wayfinding, and education covers applicant and visitor information.
BuNet AI does not make clinical decisions, academic assessments, or payment approvals. Those stay with the relevant human team.
Integration approach
Integration is defined as part of the pilot. Target systems depend on the organization: a guest record in a hotel, a check in a restaurant, an appointment book in healthcare, or the existing call flow on a switchboard.
Before a connection is built, the team writes down which data is read, which data is written, and where a person takes over. An integration that is not ready is not described as if it were.
Security
Knowledge sources are chosen by the organization. Answers are kept to those sources. When a topic is not in the source, the system routes to the team instead of guessing.
Access, what is logged, and how long it is kept are discussed during setup. This page is not a compliance certificate. A certification claim is stated only when a document has actually been shared.
Pilot and demo
This layer is an AI-powered service architecture designed to manage real-time user interaction in hotel, restaurant, education, and healthcare institutions. A demo uses one chosen scenario and a short knowledge set from the organization. Going live, integrations, and the responsibility boundary are decided after the pilot.
Use the contact form to talk. For hotels, start from the hotel page and AI Hotel Assistant.
About BuNet Bilişim
BuNet AI is developed by BuNet Bilişim. Corporate web, e-commerce, and SEO/GEO work continues under Digital Solutions and is positioned apart from the technology products.
The platform promise is not a list of measured claims. Which problem is in scope, which channel is open, and where a person takes over are written down for each pilot.
