Industry problem
The front desk is split between arriving guests, the phone, and repeating facility questions. After hours the switchboard either rings busy or needs a shift just to read the same text.
BuNet AI approach
Information questions are covered by AI Hotel Assistant and, when needed, AI Santral. The shared flow is inside AI-Core. Payment, room changes, and complaints stay at the desk.
Related products
AI Hotel Assistant is for the lobby and guest information. AI Santral is for voice routing. The image comes from the AI Avatar layer. This layer is an AI-powered service architecture designed to manage real-time user interaction in hotel, restaurant, education, and healthcare institutions.
Usage scenarios
Breakfast time, the way to a facility, the late-checkout rule, and “where is reception” are information scenarios. Group check-in, an invoice dispute, and a room fault are team scenarios; the product notes them and does not close them.
Technology
Voice or text reaches AI-Core, text the hotel has approved is added to the reply context, and the reply is given on screen or on the phone. The platform description is on the BuNet AI page.
Pilot conversation
A demo uses one hotel scenario and a short knowledge set. Scope is written from the contact form. A live integration is decided separately after the pilot.
